For the delivery of goods, the accompanying goods delivery notes (DDT) must always be visible and available outside the cartons to be interpreted upon receipt. PO Number must be present.
Materials not delivered to the requesting factory will be immediately rejected and returned to the supplier at their own expense.
In case of delivery in charge of Ferrero, please provide to contact your courier and inform the buyer about the expenses.
Receiving hours for technical materials are as follows:
| Country | Plant | Delivery |
|---|
| Italy | Alba- Plant | From Monday to Friday from 6:00 to 13:30 |
| Italy | Alba – Ferrero Technical Center | From Monday to Friday from 08:00 to 12:00 and from 12:30 to 16:00 |
| Italy | Pozzuolo | From Monday to Friday from 08:00 to 12:00 and from 13:00 to 17:00 |
| Italy | Sant’Angelo | From Monday to Friday from 08:30 to 15:30 |
| Italy | Balvano | From Monday to Friday from 08:00 to 13:00 |
| Germany | Stadtallendorf | From Monday to Friday from 07:00 to 16:00 |
| France | Villers | From Monday to Friday from 08:00 to 16:00 |
| Belgium | Arlon | From Monday to Friday from 06:00 to 14:00 |
| Poland | Belsk | 24/7 |
| Canada | Brantford | From Monday to Friday 08:00 to 15:00 - Door S15 |
| US | Bloomington | From Monday to Friday, 24 hours |
| US | Franklin Park | From 05:30 to 13:30 - Door 16 |
| Mexico | San Jose Iturbide, Gto. | From Monday to Thursday from 6:00 to 13:00 and from 14:00 to 17:30; Fridays from 6:00 to 13:30; Saturdays from 7:00 to 12:30 |
| UK | Alfreton | From Monday to Friday from 08:00 to 16:00 |
| Irland | Cork | From Monday to Thursday from 08:00 to 16:00; Friday from 08:00 to 15.00 |
| Russia | Vladimir | From Monday to Thursday from 09:00 to 16:30; Friday from 09:00 to 15-30 |
| Brazil | Pocos | Monday, Wednesday and Friday from: 8:00AM to 17:30PM |
| Argentina | La Pastora | From Monday to Friday from 08:30 to 13:00 and from 14:00 to 15:30. Saturday from 8:30 to 12:00 |
| Ecuador | Quito | From Monday to Saturday from 08:30 to 15:30 |
| Chile | Alto Camarico Cracking Plant | From Monday to Saturday from 08:30 to 15:30 |
| Turkey | Manisa | From Monday to Saturday from 08:00 to 17:00 |
| Turkey | EBS | From Monday to Friday from 08:00 to 18:00 |
| Turkey | WBS | From Monday to Friday from 08:00 to 18:00 |
| India | Baramati | From Monday to Saturday from 09:00 To 16:30 |
| South Africa | Walkerville | From Monday to Friday from 08:00 to 17:00 |
| China | Hangzhou | From Monday to Friday from 8:00 to 16:00 |
| Australia | Lightow | From Monday to Friday 7.00am to 5.00pm (other times by prior arrangement) |
